In response to the CQC report published today for Norfolk and Wisbech, below is a copy of the statement which we would like to publish in response to the report:


Not-for-profit social enterprise, IC24, Chief Executive, Yvonne Taylor, statement on CQC report of the integrated NHS 111 and Out of Hours in Norfolk and Wisbech:

“We are very grateful to the Care Quality Commission (CQC) for undertaking this report during the transition and bedding in period of the new contract.

“Those issues identified within the CQC’s report were already known to us and being dealt with, as stated by the regulator. We were already working hard to improve the service along with support from our coordinating commissioner, Norwich Clinical Commissioning Group, who recently acknowledged at their governing body meeting the marked improvements to our performance.

“It is positive for our patients that the CQC was reassured by many other aspects of IC24’s services. We intend to ensure every part of the service is brought up to this high level. We are pleased the CQC has recognised we are capable of achieving this.

“There is much for us as an organisation to be proud of, and we owe a great deal of gratitude to IC24’s dedicated staff for their continued efforts and hard work.

As a not-for-profit social enterprise, we are passionate about making a difference to our patients, people and partners; this value will remain at the centre of everything we do.”


A copy of the detailed CQC report can be found here.

The coordinating commissioner for the contract, Norwich Clinical Commissioning Group, have also prepared a statement which can be viewed here.