We would like to know about your experience of using our healthcare services so that we can understand what we are doing well and any areas we need to improve.

 

We would be grateful if you could take 5 minutes to complete one of the questionnaires below.

Your responses are anonymous and confidential.

Any information provided will be sent to and held securely by IC24 only and only for the purpose set out above, for more information on how IC24 handle your data see: https://www.ic24.org.uk/privacy-policy/

If you would like a paper copy of this questionnaire, please email qualityimprovement@ic24.nhs.uk or telephone 01233505450.

Complete our NHS 111 Patient Experience Questionnaire
You may have had contact with our 111 Service for an urgent medical problem or advice, A Health Advisor would have given you advice or referred you onto the relevant service for your problem. This service covers Norfolk & Waveney and Essex region.

 

Complete our Out of Hours Service Patient Experience Questionnaire
You may have had contact with our Out of Hours Service, A clinician may have called you or seen you at one of our bases. This service is not available to book directly but can be accessed after assessment through the 111/Clinical Assessment Service if necessary. This service covers Norfolk & Waveney and Essex region.

 

Complete our Roving GP Service Patient Experience Questionnaire
You may have had contact with our Roving GP Service, A clinician may have visited you at home if you are vulnerable or housebound. This service is not available to book directly but can be accessed after assessment through the 111/Out of Hours/Clinical Assessment Service if necessary. This service covers Sussex region.

 

Complete our Overnight Community Nursing Service Patient Experience Questionnaire
You may have had contact with our Overnight Community Nursing Service, which offers an overnight sitting service and community nursing. A nurse may have visited you at home. This service is not available to book directly but can be accessed after assessment through the 111/Out of Hours/Clinical Assessment Service if necessary.

 

Complete our Home Visiting Service Patient Experience Questionnaire

You may have had contact with our Home Visiting Service. A clinician may have visited you at home if you are vulnerable or housebound. This service is not available to book directly but can be accessed after assessment through the 111/Out of Hours/Clinical Assessment Service if necessary.